Sent My V10 To LG For Repair; Receive Phone With Ridiculous Amount Of Scratches

To make a long story short my LCD panel started to bleed at the top of my screen. There was no apparent cracks and no signs of impact but my mobile carrier refused to call it a defect and quoted me a repair price of $175, even with the insurance I pay $10 a month for. I filled out a LG repair form, they send me my prepaid label, get an email saying it is a defect and they will repair for free and I'll have my phone back in 4 days. Excellent, until I get my phone in the mail. I will post pictures once my girlfriend gets home and I can use her camera, but holy hell my screen looks like Freddy Krueger tried using it. My screen was flawless when I sent it in, I bought a tempered glass protector minutes after getting the phone so there was no damage prior to sending it in. I could live with a small scuff or something but this is absolutely ridiculous, I'm talking deep, DEEP scratches. I contacted LG and spoke with 2 different representatives just to see if I could get a different answer out of somebody else, but both have told me the only option is to send it back in for repair and they will offer no other compensation. I'm also having doubts that this is my original phone. My girlfriend and I both have a V10 so I put a small white dot behind the battery and that's no longer there, and my left rail had a small scratch on it at the very top and that is no longer there.

Has anybody else had a similar situation with LG? I've already went a week without my phone and I'm not really up for going another week without it, especially not knowing what condition I'll get it back in. I need to access my emails for work. My mobile carrier won't issue me a loaner phone since I'm not getting the repair done through them.

from xda-developers http://ift.tt/2a8G4Uy
via IFTTT